Transitioning

 

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Transitioning from wireless to DSL  (Check out our Photo album!)


  bulletNow that DSL is available, we will make no more wireless installations, only DSL.

bulletUpgrades from Legacy Wireless are available ONLY for DSL Level 2 or Level 3 service
            (You cannot change from Legacy Wireless to DSL Level 1 unless the wireless is not working)
 

 

     bulletWe now offer four service levels, priced as follows: 
 

 

Maximum Download Speed

Maximum Upload Speed

Price/Month*

Legacy Wireless

0.5 Mbps

0.5 Mbps

$43.00

DSL Level 1

1.0 Mbps

0.5 Mbps

$43.00

DSL Level 2

3.0 Mbps

1.5 Mbps

$58.00

DSL Level 3

6.0 Mbps

1.5 Mbps

$73.00

                                                                                        * For details on prices, click here.

PLEASE NOTE:  Speeds shown are maximum speeds possible at each level.  While we will strive to deliver the speeds as specified, actual speeds may be affected by distance from the Clam Shack DSL Distribution Center, weather conditions, bandwidth load on the network, and other factors beyond our control.  As the saying goes, "your mileage may vary."

Due primarily to distance from the Clam Shack, not all residents will be able to achieve Level 3 service.  A small number may not be able to achieve Level 2.
 

bullet

1.     We offer the following discounts:
     a.      $2.00 for e-mail billing or advance payment ($1.00 off-season)
     b.     Half price available from October through April (see details here)
     c.      Reduced rate of $25 for qualifying households (Level 1 only), at chebeague.net's discretion
 

bullet

      Customer accounts must be current to be eligible for DSL upgrades.
 

bullet

      chebeague.net reserves the right to transition customers from Legacy Wireless to DSL if it is deemed to be in the best interest of the company to retire wireless transmission equipment or if maintenance of customer's wireless equipment is prohibitively costly.
 

bullet

      Installation equipment for existing chebeague.net customers will be free, including:
     a.      DSL modem/router
     b.      DSL telephone line splitter, if needed
 

bullet

      Existing wireless customers will receive DSL installation equipment at no charge plus the following discounts:

DSL Level 1

None

DSL Level 2

First month 1/2 price*

DSL Level 3

First month 1/2 price*

 

bullet

      New chebeague.net customers will be charged $350.00 for installation, as in the past.  As is also currently the practice, this charge may be spread over two years (an additional $14.58 per month).  The following discounts are available:

DSL Level 1

None

DSL Level 2

First month 1/2 price*

DSL Level 3

First month 1/2 price*


*  NOTE FOR SEASONAL CUSTOMERS:  If we install your DSL before you return to the Island, you will still be eligible for the 1/2 price introductory offer for the first month upon your return

 

bullet

      Customers may increase or decrease their speed level and associated billing rate without extra charge or penalty -- Limited to one change per year..   Please know that we will not reduce your service to a lower level at the end of the season in order to reduce your off-season rate.
 

bullet

      There will be no return to wireless service.  Ever.
 

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