Support

What if something goes wrong?

	Use these support pages The answer you're seeking may be right here.
	Call us! Call 846-4850 and leave a message if nobody answers
	E-mail us! Send an e-mail to support@chebeague.net

Troubleshooting

	Check the obvious first Is your computer plugged in and running? Is the wireless modem plugged in? Is it on a switched outlet that's turned off? Are all the cables connected properly?
	Try resetting everything Power down your computer Unplug your chebeague.net modem and router (if installed) Bring up the modem, router and computer in that order
	Is the problem isolated to one computer? If you have more than one computer, try a different machine
	When all else fails, call us! No charge if the problem is with the network or chebeague.net's installation. If the problem is with your equipment or software or "operator error," we charge $50 an hour to get you back up and running.

Setting up e-mail

Click here to learn how to set up your Outlook or Eudora e-mail accounts

How do I set up another computer?

Your chebeague.net installer should have set you up for either a single computer or for a network of computers, either wired or wireless. If you're adding to a single computer setup, you'll need to add a router to take the Internet signal and distribute it to your computers. Call us if you need assistance and/or equipment.

If you're already set up for a network of computers (you have a router installed), then all you need to do is run a cat-5 cable from the router to your new computer and you're in business. Or, if you want to connect wirelessly, first confirm that you have a wireless router installed (it will have an antenna or two on it) and then follow the computer's directions to bring in the signal. Again, call us if you're having difficulty.

Recommended Software

Microsoft isn't necessarily the answer for all of your software needs! The following recommendations may help you to enjoy a more pleasant, virus and infection free computing experience. Talk to us about our recommendations.

Firefox Browser - a free secure browser
Thunderbird - free secure e-mail client
Eudora - secure e-mail client (free or for a fee)
Ad-aware SE Personal - free spyware remover
Spybot SD - free spyware remover (we recommend using both)
AVG Free Antivirus - Free antivirus software
SpamFighter - Free e-mail spam remover
Adobe Reader - Free pdf (Portable Document Format) reader. Needed to display downloaded chebeague.net statements and other documents

How about Voice Over Internet Protocol (VoIP)?

Skype -- Free and low cost telephone service
NetZero -- Internet telephone
Vonage -- Internet telephone (not yet available on Chebeague; keep checking)
ViaTalk -- Internet telephone (not yet available on Chebeague; keep checking)
Compare these and other plans

New! Download the essentials to make your PC work better: Google Pack

What if something goes wrong?

Use these support pages The answer you're seeking may be right here.

Call us! Call 846-4850 and leave a message if nobody answers

E-mail us! Send an e-mail to support@chebeague.net

Troubleshooting

Check the obvious first Is your computer plugged in and running? Is the wireless modem plugged in? Is it on a switched outlet that's turned off? Are all the cables connected properly?

Try resetting everything Power down your computer Unplug your chebeague.net modem and router (if installed) Bring up the modem, router and computer in that order

Is the problem isolated to one computer? If you have more than one computer, try a different machine

When all else fails, call us! No charge if the problem is with the network or chebeague.net's installation. If the problem is with your equipment or software or "operator error," we charge $50 an hour to get you back up and running.

Setting up e-mail

Click here to learn how to set up your Outlook or Eudora e-mail accounts

How do I set up another computer?

Recommended Software

How about Voice Over Internet Protocol (VoIP)?

Skype -- Free and low cost telephone service NetZero -- Internet telephone Vonage -- Internet telephone (not yet available on Chebeague; keep checking) ViaTalk -- Internet telephone (not yet available on Chebeague; keep checking) Compare these and other plans

New! Download the essentials to make your PC work better: Google Pack

Use these support pages
The answer you're seeking may be right here.

Call us!
Call 846-4850 and leave a message if nobody answers

E-mail us!
Send an e-mail to support@chebeague.net

Check the obvious first
Is your computer plugged in and running?
Is the wireless modem plugged in?
Is it on a switched outlet that's turned off?
Are all the cables connected properly?

Try resetting everything
Power down your computer
Unplug your chebeague.net modem and router (if installed)
Bring up the modem, router and computer in that order

Is the problem isolated to one computer?
If you have more than one computer, try a different machine

When all else fails, call us!
No charge if the problem is with the network or chebeague.net's installation.
If the problem is with your equipment or software or "operator error," we charge $50 an hour to get you back up and running.

Skype -- Free and low cost telephone service
NetZero -- Internet telephone
Vonage -- Internet telephone (not yet available on Chebeague; keep checking)
ViaTalk -- Internet telephone (not yet available on Chebeague; keep checking)
Compare these and other plans